Sizing:

These insoles are one size fits all! They fit in any shoe type and are orthopedically designed to mold to every foot size.

Thank you for shopping at Runters! We are delighted to offer you a seamless and efficient shipping experience. This Shipping Policy outlines important information about the delivery of your orders. Please read the following guidelines carefully:

1. Shipping Locations: We are pleased to inform you that international shipping is available!

2. Processing Time: We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days after payment confirmation. However, during peak seasons or promotions, processing times may be slightly extended.

3. Shipping Methods: Runters offers standard shipping for all orders. Our shipping partners ensure reliable and secure delivery of your items to your doorstep.

4. Estimated Delivery Time: The estimated delivery time for standard international shipping is 8-12 business days from the date of shipment. Please note that delivery times may vary based on your location and any unforeseen circumstances like extreme weather conditions or natural disasters.

5. Tracking Your Order: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

6. Shipping Costs: Shipping costs are calculated based on the shipping destination. The exact shipping cost will be displayed during the checkout process before you complete your purchase.

7. Delays and Exceptions: While we do our best to deliver your orders on time, there may be instances of unforeseen delays or exceptions beyond our control. If there is any significant delay in the shipment of your order, our customer support team will promptly notify you and keep you informed throughout the process.

8. Failed Delivery Attempts: In the event of a failed delivery attempt due to an incorrect address or the recipient being unavailable, our shipping partner will make multiple attempts to deliver the package. Please ensure that the provided shipping address is accurate and that someone will be available to receive the delivery.

9. Shipping Restrictions: Some products, such as hazardous materials or items with specific shipping restrictions, may have limited or prohibited shipping destinations. Please review the product description for any shipping restrictions before placing your order.

10. Non-Delivery and Lost Packages: In rare cases of non-delivery or lost packages, please contact our customer support team. We will investigate the issue and take appropriate steps to ensure you receive your order or provide a refund as per our policies.

11. Order Tracking Assistance: If you need any assistance with tracking your order or have any shipping-related inquiries, our customer support team is here to help. Please contact us via at Support@Runters.com.

We hope you have a wonderful shopping experience with us at Runters. Should you have any questions or require further assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing Runters!

Your satisfaction is our priority. If you aren't happy with you insole, contact us via email and we will do our best to quickly and easily process your return. Returns are 100% hassle-free.

Thank you for shopping at Runters! We value your satisfaction and want to ensure your shopping experience with us is positive. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please read the following guidelines carefully:

1. Eligibility for Refund:

   • Runters offers a 30-day window from the date of delivery for eligible items to request a refund.
   • To be eligible for a refund, the item must be unused, undamaged, and in its original packaging with all tags and labels intact.

2. Non-Refundable Items:

   • Certain items, such as downloadable software, gift cards, and personalized/customized products, are non-refundable unless there is a manufacturing defect or damage during shipping.

3. Refund Process:

   • To initiate a refund, contact our customer support team at Support@Runters.com within the 30-day window and provide your order details.
   • Our team will guide you through the necessary steps and issue a Return Merchandise Authorization (RMA) number, which is required for processing your refund.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the item is defective or damaged during transit. In such cases, please contact our customer support to arrange for a prepaid shipping label.
   • We recommend using a trackable shipping service for return shipments to ensure delivery confirmation.

5. Refund Approval and Processing:

   • Once we receive the returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed using the original payment method within [number of days, e.g., 3-5 business days].
   • In case of a delayed refund or non-receipt, please contact your bank or payment provider directly.

6. Partial Refunds:

   • In some cases, partial refunds may be issued if the returned item shows signs of use, damage, or missing parts.

7. Exchanges:

   • At this time, Runters does not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order separately.

8. Manufacturer Warranty:

   • For products with a manufacturer warranty, please refer to the warranty documentation provided with the item. We will assist you in contacting the manufacturer or handling warranty claims.

Please keep in mind that our refund policy is subject to change without prior notice. Any updates to the policy will be reflected on our website. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

Thank you for choosing Runters! We appreciate your trust in us and look forward to serving you again in the future.

We love these insoles and know you will too! That's why we are confident enough to offer you a 30-Day Risk Free trial period. If you are not 100% satisfied, we will issue you a full refund upon return. All returns, refunds, and exchanges are 100% hassle-free.